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FREQUENTLY ASKED QUESTIONS
All Tri-Rail trains and stations are accessible to persons with disabilities. All connecting Tri-Rail
shuttle buses in Miami-Dade and Broward counties, and all Palm Tran buses in Palm Beach County, are equipped
with wheelchair lifts.
Persons with disabilities ride on Tri-Rail Trains at a discounted rate. The discounted fare is based
on zones traveled. See below for information on
Tri-Rail’s Discount Policy and types of Identification
(ID) required to receive discounts.
Planning Your Trip
Customer Service:
Our Customer Service Call Center Representatives are available to provide information regarding train and shuttle bus schedules as well as local destinations, so you can customize your trip on Tri-Rail.
1-800-TRI-RAIL (874-7245) or 1-888-GO-SFRTA (467-3782)
1-800-273-7545 - Telecommunications Device for the Deaf
Customer Service Call Center Hours of Operation:
| Monday thru Friday: | 4:00 a.m. – 11:00 p.m. |
| Saturday, Sunday and Holidays: | 7:00 a.m. – 5:00 p.m. |
At the Station
All passengers are encouraged to arrive at the station at least 20 minutes prior to departure.
Parking is available for passengers at all Tri-Rail Stations free of charge.
Passengers who use mobility devices or are unable to climb steps should board at the mini-high
ramp located at the north end of each station platform.
Purchasing Tickets
Tickets are NOT sold onboard the trains.
Persons with disabilities have different options to purchase tickets. The options include:
- Upon arrival at the station through the ticket vending machines (TVMs)
- At the Tri-Rail Kiosk (NOTE: Not all Tri-Rail stations are staffed with Station Agents)
Station Agents are available at: West Palm Beach,
Pompano Beach,
Ft Lauderdale Airport,
Metrorail Transfer
and Miami Airport Stations
- Persons who cannot purchase tickets through the TVM have the option of purchasing
ticket(s) in advance*. These ticket options include:
*Advance payment required for above ticket options
For ticket pricing and the address to mail in an advance payment, contact Tri-Rail’s Customer Service
Call Center at 1-800-TRI-RAIL (874-7245) or
1-888-GO-SFRTA (467-3782). Persons who are hard-of-hearing
may call
1-800-273-7545 to access the Telecommunications Device for the Deaf.
- If tickets were not purchased in advance, and you cannot purchase tickets through the TVMs,
persons with disabilities can request a self-addressed envelope from onboard security personnel,
in order to mail payment after their trip (transfers purchased by Tri-Rail riders can be included
in the payment envelope and the cost of the transfer can be deducted from the Tri-Rail fare).
Discount Policy for Persons with Disabilities
To ride Tri-Rail at a discounted** rate, persons with disabilities are required to present one of
the following types of documentation along with a photo ID:
- Medicare Card
- Veteran ID
- Broward County Transit Reduced Fare ID
- Miami-Dade Transit Reduced Fare ID
- Palm Tran Reduced Fare ID
- Division of Blind Services ID
- Mental Health ID
- Any public healthcare agency ID
- Physicians letter of documentation, or
- Any paratransit certification
**Please see Fare
Info. for discount rates.
To obtain a Reduced Fare ID, contact one of the following agencies:
Palm Tran CONNECTION
561-649-9838 or (toll-free) 1-877-870-9849
www.pbcgov.com/palmtran/information/connection.htm
Broward County Transit
954-357-8355
www.broward.org/bct/faresandpasses_photoid.htm
Miami-Dade Transit
305-770-3131 option #1
www.miamidade.gov/transit/reducedfare.asp
Florida Division of Blind Service
Ft Lauderdale Office – 954-497-3360
Miami Office – 305-377-5339
West Palm Beach Office – 561-681-2548 or (toll-free) 1-888-225-0794
dbs.myflorida.com/
In accordance with the provisions of the Americans with Disabilities Act, documents
available to the public may be requested in an alternate format by contacting the Customer Service Department
at 1-800-TRI-RAIL (874-7245) or 1-888-GO-SFRTA (467-3782). Persons who are hard of hearing call
1-800-273-7545
to access the Telecommunications Device for the Deaf.
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