Rider Information

Customer Service

The South Florida Regional Transportation Authority/Tri-Rail Customer Service Department is here to assist you with your transportation needs. Whether it’s a trip planning, train status, schedule information, or any other transportation need, our Customer Service Representatives are available to provide you prompt and courteous service.
Please contact us at 1-800-TRI-RAIL (874-7245):

  • Weekdays 4 AM – 11:30 PM
  • Weekends 7 AM – 5 PM

Parking Information

Tri-Rail provides free parking on a first-come, first served basis at certain locations and does not assume responsibility for damage to, or loss of, property occurring within these parking lots. Persons leaving their vehicles do so at their own risk. Tri-Rail does not guarantee sufficient capacity at any parking lot to accommodate any, or all, vehicles.
*Special Station Notice
Parking at the Fort Lauderdale/Hollywood International Airport Station at Dania Beach is reserved for Tri-Rail patrons and other authorized users only. No vehicle is permitted to park for longer than 24 hours. Airport parking is prohibited. All vehicles are to be parked head-in. All unauthorized vehicles or vehicles violating these regulations will be towed at the owner’s expense.

Holiday Service

Please make note of the revised train and call center schedules for the following holiday dates.

Trains operate on a “Weekend” Schedule
Customer Service Call Center – Open 7 AM – 5 PM

2012 Holidays

New Year’s Da Sunday, January 1
Memorial Day Monday, May 28
Independence Day Wednesday, July 04
Labor Day Monday, September 03
Thanksgiving Day Thursday, November 22
Christmas Day Tuesday, December 25

2013 Holidays

New Year’s Da Tuesday, January 1
Memorial Day Monday, May 27
Independence Day Thursday, July 04
Labor Day Monday, September 02
Thanksgiving Day Thursday, November 28
Christmas Day Wednesday, December 25