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Question:

If the elevator at my destination station is not working, what do I do?

Answer:

Tri-Rail has established procedures when the elevator at your destination station is not working. Procedures vary depending on station. When possible, advance notification is given regarding elevator malfunction at stations. Upon boarding the train, please inform the trainís Conductor of your destination station to verify that the elevator is in working order. Tri-Rail Elevator Procedures allow for three possible options:

1. Switch tracks, if possible;
2. Ride the train to the next available station and use the operable elevator there to cross platforms and wait for the next train back to the destination station or
3. Follow option two, but take a bus back to your destination station, instead of the train.

If possible, prior to your trip on the Train, contact Tri-Railís Customer Service Department (1-800-Tri-Rail) for to get further information.