Persons with Disabilities

Tri-Rail trains and stations are accessible to persons with disabilities. All connecting Tri-Rail shuttle buses, as well as Miami-Dade Transit, Broward County Transit and Palm Tran buses, are equipped with wheelchair lifts.

Persons with disabilities ride on Tri-Rail Trains at a discounted rate, but must first pre-qualify to receive a Discounted Fare EASY Card. The discounted fare is based on zones traveled. See below for information on Tri-Rail’s Discount Policy and types of Identification (ID) required to receive discounts.

Customer Service

Our Customer Service Call Center Representatives are available to provide information regarding train and shuttle bus schedules as well as local destinations, so you can customize your trip on Tri-Rail.

For questions, concerns or complaints regarding ADA accessibility, please contact 1-800-874-7245 or 1-800-273-7545 (TDD)

Customer Service Call Center Hours of Operation

• Monday thru Friday: 4:00 AM – 11:30 PM
• Saturday, Sunday and Holidays: 7:00 AM – 5:00 PM

Reasonable Modification Policy

The South Florida Regional Transportation Authority (SFRTA), who operates Tri-Rail, is committed to complying with the Americans with Disabilities Act (“ADA”). It is SFRTA’s policy to make reasonable modifications to its policies, practices, or procedures when requested to do so by individuals with disabilities when such accommodations are necessary to avoid discrimination on the basis of disability. The SFRTA will provide reasonable modifications in its policies, practices or procedures for a qualified individual with a disability when requested. Request for modification will be considered on a case-by-case basis. In determining whether to grant a requested modification, SFRTA will be guided by the provisions of United States Department of Transportation at 49 CFR Appendix E to Part 37.169.

Request may be made by contacting SFRTA (Tri-Rail) Customer Service Call Center at
1-800-874-7245 or 1-800-273-7454 (TDD) or at
http://www.tri-rail.com/paxfeedback/pax/ or
South Florida Regional Transportation Authority
Attn: Administrative Compliance Officer
800 NW 33rd Street, Pompano Beach, FL 33064

When making a request, please thoroughly describe what is needed in order for you to use the service, and why this assistance is necessary.
Whenever feasible, a request for modification to Tri-Rail’s service should be made in advance. SFRTA will review your request, and will make every effort to communicate in advance whether or not the requested modification can be made.

At the Station

All passengers are encouraged to arrive at the station at least 20 minutes prior to departure. Parking is available for passengers at all Tri-Rail Stations free of charge.

Station Locations

Click here for a complete list of station addresses and offered services.

Where to Board

Passengers who use mobility devices or are unable to climb steps should board at the mini-high ramp located at the north end of each station platform.Train cars that have ramp access contain an ADA-accessible rest room.

Train Operating Hours

• Weekdays 4:00 AM – 11:35 PM
• Weekends & Holidays 5:20 AM – 11:45 PM

Purchasing Tickets

Tickets are NOT sold onboard the trains. Persons with disabilities have different options to purchase tickets. The options include:

Ticket Vending Machines (TVMs)

• Available at all stations
• Equipped with Braille and audio interface

Station Agent Ticket Kiosks

Station Agents are available at the following stations:
• West Palm Beach
• Fort Lauderdale Airport
• Metrorail Transfer
• Miami Airport Station

Advance Payment

Persons who cannot purchase tickets through the TVM have the option of purchasing ticket(s) in advance (advance payment required) by contacting Tri-Rail’s Customer Service Call Center at 1-800-TRI-RAIL (874-7245) or 1-800-273-7545 to access the Telecommunications Device for the Deaf.

For fares by zones traveled click here

Discount Policy for Persons with Disabilities

To ride Tri-Rail at a discounted rate, persons with disabilities must pre-qualify to receive a Discounted Fare EASY Card, by presenting the necessary documentation along with the proper photo ID to Ticket Kiosks equipped with photo stations, or by requesting online. A photo of the user must be affixed to the back of the EASY Card in order for the card to be valid. For more information on how to obtain a Discounted Fare EASY Card, and which Ticket Kiosks are equipped with a photo station, please click here.

Acceptable forms of documentation to present at the Ticket Kiosk include:
• Medicare Card
• Broward County Transit Reduced Fare Photo ID
• Miami-Dade Transit Reduce Fare ID Card
• PalmTran Half Fare ID Card
• Division of the Blind ID
• Letter from Physician Documenting Disability
• Any Paratransit Certification
• Social Security Documentation for Disability Benefits
• Drivers License indicating disability

Tri-Rail’s Service Connected Pass

Veterans with Disabilities can receive a pass to ride Tri-Rail free by presenting their Service Connected Veteran’s Identification Card issued by the US Department of Veterans Affairs (VA). Alternate eligibility forms provided by the VA may be accepted.

Photo ID is required to be presented along with any of the above documentation that does not contain a picture. If you do not have any of the above forms of identification, please print the Discount Fare ID Application and have it completed by a Licensed Physician certifying type of disability. The completed application must then be brought to a Ticket Kiosk equipped with a photo station. (Please note that the processing of this request/application may take from 3 to 5 business days.)

Solicitud De Identificación Para Pasaje Con Descuento

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Obtain a Reduced Fare ID by contacting one of the following agencies:

Broward County Transit

Telephone: 954-357-8355
Website: http://www.broward.org/BCT/FARESANDPASSES/Pages/PhotoID.aspx

Miami-Dade Transit

Passengers with a valid MDT STS Pass EASY Card can load their card with cash value to receive the 50% discount on Tri-Rail fare.

Telephone: 305-770-3131
Website: http://www.miamidade.gov/transit/fares_discounts.asp

Palm Tran CONNECTION

Telephone: 561-649-9838
Toll Free: 1-877-870-9849
Website: http://www.pbcgov.com/palmtran/information/connection.htm

Florida Division of Blind Service

Fort Lauderdale Office: 954-497-3360
Miami Office: 305-377-5339
West Palm Beach Office: 561-681-2548
Toll Free: 1-888-225-0794
Website: http://dbs.myflorida.com

In accordance with the provisions of the Americans with Disabilities Act, documents available to the public may be requested in an alternate format by contacting the Customer Service Department at 1-800-TRI-RAIL (874-7245) or 1-800-273-7545 to access the Telecommunications Device for the Deaf.